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SARA/Online Students Complaint System

University of the Ozarks is a private nonprofit institution, approved to operate in Arkansas by the Department of Higher Education.

For Online Students Located in SARA Member States and Territories 

After you have exhausted University of the Ozarks complaint procedures, if your complaint has not been resolved, you may file a complaint with the Arkansas Division of Higher Education (ADHE) by using the SARA complaint form. The ADHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state courses and learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Arkansas. 

The SARA complaint process is as follows: 

1.       Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.

2.       After all administrative remedies have been exhausted with the SARA institution, the student may submit a SARA Complaint via the URL above.

3.       The Department shall send a copy of the complaint to the institution that is the subject of the complaint.

4.       Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.